How to Delete eSewa Account? is a common question among eSewa users eSewa is the first and one of the most trusted online payment services in Nepal. It has become a part of daily life for millions of users because of its helpful features, such as mobile banking, paying electricity and water bills, booking tickets, recharging mobile phones, online shopping, and many other digital services. For many, eSewa has made payments quick, cashless, and convenient.
However, not everyone wants to keep their eSewa account forever. Some users may want to switch to other digital wallets, like Khalti by IME or Prabhu Pay. Others might have privacy concerns or simply want to close an old or unused account. In some cases, people create multiple accounts and later decide to delete the extra one. Whatever your reason may be, you might feel unsure about How to Delete eSewa Account? since the option is not directly available in the app.
The good news is that eSewa allows you to permanently delete your account through a simple request process. In this guide, you will learn step-by-step How to Delete eSewa Account? safely, what you must check before closing it, and what happens after your account is removed from the system. This article will help you understand the entire process clearly so you can delete your eSewa account without making mistakes.
Is it possible to delete your personal data from eSewa?
There are about three million people with an eSewa account. Most of them have done KYC verification as it offers various features like transactions above Rs. 5,000 per transaction, transferring money to bank accounts, etc. It means they have provided all their important data along with a copy of their IDs like citizenship or license or passport.
You can uninstall it from your phone easily and close your account as well. But don’t think it will get them to delete your data off their system. Nepal doesn’t have such laws as of now that constrain service providers to erase data if a user wants to.
So, you should be aware that just deactivating your eSewa account won’t wipe out all your personal data. For this, we contacted eSewa customer care and they gave us the following solution to permanently close the eSewa account.
How to Delete eSewa Account?
You need to file a formal request to the company through email to delete your eSewa account. Also, you need to make your account zero balance and provide a valid reason for your account deletion.
This might sound strange to make the account with zero balance and again give a valid reason but this is the only way out as per eSewa. As per the consumer privacy act of different countries, you don’t need to provide a reason for your request to delete the data. But these laws are not exercised in Nepal.
Checklist Before Deleting eSewa Account
Before you delete your eSewa account, it’s important to complete a few checks. This will help you avoid issues later and ensure your account is closed safely. Here is the checklist you should follow:
1. Make Sure Your Wallet Balance Is Zero
If you have any balance in your eSewa wallet, transfer it to your bank, another eSewa user, or spend it on a payment. eSewa won’t let you delete your account if there is a balance remaining.
2. Cancel Any Pending Transactions
Look for any pending bill payments, ticket bookings, or merchant payments. Wait for them to finish or cancel them before requesting deletion.
3. Remove Linked Bank Accounts
If your eSewa is connected to mobile banking or linked bank accounts, unlink them from the app. This will help avoid security or verification issues later.
4. Clear Your Cashback or Reward Points
Use any remaining reward points or cashback balance because you will permanently lose them after deletion.
5. Take a Screenshot of Your Transaction History
If you think you might need past payment records, keep screenshots or download statements before deleting the account.
6. Make Sure You Really Want to Delete
Once deleted, eSewa cannot restore your account. If you want to use the service again, you will need to create a new account from scratch.
In summary, you need to follow these steps to delete your eSewa account:
- Withdraw all amounts from the eSewa account.
- Subject: Request for Closure of eSewa Account – Send Email to csd@esewa.com.np
- State the reasons why you want your data and account to be deleted.
- Provide all the relevant information regarding your account.
- You will immediately receive an email from eSewa regarding your complaint.
- eSewa will delete your account after verifying all your information.
Letter Format for How to delete eSewa Account?
To,
The Manager
eSewa Fonepay Pvt. Ltd
Subject: Closure of eSewa Account
Dear Sir/Madam,
I request you to close my eSewa account with eSewa ID 980******* [Your eSewa ID] as I am not interested in continuing it due to different circumstances. I have also withdrawn all the balance from my eSewa account. Kindly close this account permanently.
I hope for a positive response from you.
Thanking You,
Chet Raj Thapa
eSewa ID: 980*******
Email: chetraj63@gmail.com
Kathmandu-04, Nepal
Click here to download the letter format for the eSewa Account Deletion
However, in certain cases, you cannot close your eSewa account which are:
- Suspicious transaction
- Pending transaction
- Blocked account
It is important to remember that once your eSewa account is deleted, you will not be able to access any of the services or your transaction history. So, make sure that you have transferred all your funds and closed any ongoing transactions before proceeding with the deletion of your eSewa account. We also advise you to download your transaction history for future reference.
Frequently Asked Questions (FAQs)
1. Can I delete my eSewa account from the app?
No, eSewa does not provide a direct “Delete Account” option inside the app. To delete your account, you must send a request to eSewa through email or their customer support.
2. How long does it take to delete an eSewa account?
Usually, eSewa takes 24–72 hours to review your request. If all your details match their records and no balance or pending transactions remain, your account will be deleted faster.
3. Do I need any documents to delete my eSewa account?
Yes, you must provide basic verification details like your registered mobile number, full name, and KYC information. Sometimes they may ask for a photo of your citizenship or ID for confirmation.
4. What happens to the balance in my eSewa wallet after deleting the account?
You must withdraw or transfer the remaining balance before submitting the delete request. If your account still has money, eSewa may reject your deletion request.
5. Can I create a new eSewa account with the same number after deleting it?
Yes, once your old eSewa account is permanently deleted, you can create a new account using the same mobile number without any issue.
Conclusion
This guide explains how to delete eSewa account. Although eSewa doesn’t have a direct delete button in the app, you can still follow some simple steps. By completing the checklist and using the right method to send your deletion request, you can close your eSewa account for good without any confusion.
If you follow all the steps carefully, your account will be deleted from the system. I hope this guide was useful and made the process clearer. If you have any questions or need more assistance, feel free to ask in the comments below.
Also Read: How To Unblock eSewa Account?
Visual Guide: Watch this Video for Step-by-Step Instructions
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